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Shaw Merchant Group
Saturday, August 19 2023
How to Sell Merchant Services Over the Phone

If you have been in sales for long, then you know what it is like to try to sell software and other solutions over the phone. It’s a tough industry and job that requires hard work, patience, and a winning formula. Calling someone is easy--convincing them to stay on the line is hard. If you are in merchant services sales and want to increase your phone sales and your overall revenue, then this short guide is a must have. In this short tutorial, we will cover some of the key tips to having success in merchant services and conducting merchant services sales over the phone with maximum optimization and earnings potential.

Difficulty of selling merchant services over the phone

When you think of selling merchant services over the phone, your mind might automatically turn to just setting appointments, touching base, and otherwise communicating with the potential customer over the phone. However, that’s not all that selling merchant services over the phone entails. Actually selling merchant services over the phone consists of every step of the process including consultation, implementation, and even signing the contracts. This all occurs from a remote location.

While this makes the business model somewhat convenient, it also makes having success in phone sales extremely difficult. In traditional sales, you have the opportunity to interface with your clients directly and speak with them. With phone sales, however, you will have to do all of this over the phone and digitally. The barrier is greater, and that is why so many fail when they don’t have a plan to address these issues.

However, it doesn’t mean that selling merchant services over the phone is impossible. Actually, hundreds of reps all over the country have success selling these services over the phone on a daily basis. Those with a good plan, sales skills, and some experience interacting with clients over the phone most definitely have a path to success.

Who isn’t right for selling merchant services over the phone?

Since you want to have success and selling merchant services over the phone takes a specific skill set, there are some merchant services agents that should avoid having to sell merchant services over the phone if possible. For beginners, it’s a good idea to get an in-person meeting when possible. Here are some of the characteristics that might make it difficult to succeed when selling merchant services over the phone.

Low experience with phone sales

If you are an individual that has little or no experience with selling merchant services over the phone, then some practice beforehand would be helpful. Selling merchant services can be difficult, and selling anything over the phone can be difficult. Together, they make for an increasingly difficult combination. Having success in merchant services over phone sales is entirely possible, but it is an ideal situation for those that at least have a bit of experience with selling over the phone.

No supply of leads

Selling without a good supply of leads is difficult for any industry, let alone merchant services. If you are going to sell over the phone, then you need to make sure that you have enough information to go off of. With a steady supply of leads that contain the information you need to make the sale, you will increase the chances of your success drastically. You should always make sure that you have a steady pipeline of leads before you begin your foray into merchant services phone sales.

Tips for success in phone merchant services sales

Now that that is out of the way, we can give you some actionable tips for having success with merchant services sales over the phone and giving yourself a leg up on the competition. Here are some of the most actionable tips and actions that you can take to have more success in phone merchant services sales.

Have a basis for the call

If you’re going to call a merchant looking to talk about how you can provide them a service, it’s best that you have a good reason for the call. If a merchant believes that you are only calling to sell them something that they don’t need, then they aren’t going to hang around on the call for very long and they will be immediately defense. However, if you can let them know that you have a solution for their problems or you are taking notice of an issue that they are having, you are much more likely to have success in converting them to a customer. Always make sure that you have a reason to be calling your merchant, otherwise they may believe that you are not worth their time.

Get to your value proposition early

If you do manage to get on the phone with a merchant, one of the most important things that you can do is to get to your value proposition early. Merchants especially have very little patience for people calling them to sell credit card processing products and services, since they get it so much. So, it’s helpful if you are able to show them right away that you have actual value and benefits to offer instead of just trying to make a sale. If you can make your point and show why you are valuable very early on in the process, the merchant is much more likely to be receptive to your pitch for a longer period of time.

Keep your merchant on the phone

It’s very important to keep your merchant on the phone for as long as possible. The longer that you are able to keep your merchant on the phone, the greater the chance that you have at converting your merchant into a customer. That’s not to say that you should keep them on the phone without regard to their needs. You should ask questions and start conversations that lead the merchant to simultaneously stay on the phone longer and learn more about the services that you have to offer. When you are conducting phone sales with a merchant, be sure to do your best to have a lengthy conversation with them so that they can become more familiar with you and start thinking of you as a business partner instead of a salesperson.

Take baby steps

When you are interacting with a merchant on the phone, it’s best to keep the asks small. By that, we mean that you shouldn’t go for the big sale right away. When conducting phone sales, it is best to take it in baby steps instead of trying to sell them on your most comprehensive solution that you have to offer. For instance, you should explain the benefits of an affordable and smaller-scale service first to allow them to see the benefit before going into the other options that you have to offer.

Go through the paper work as a team

When you do make a sale, your next task is to get them through the paperwork and make sure that they remain a merchant under your account. To do that, you should provide superior service and walk them through the paperwork process as a team instead of leaving them to fend for themselves. This cooperation and the help that you are able to provide them will lead to a long and productive relationship between merchant and agent.

Posted by: Scott Shaw AT 06:45 pm   |  Permalink   |  Email

ISO Agent Partnership

Guide to Boosting Sales as an Independent Sales Agent for Payment Processing Services

If you're an independent sales agent in the payment processing industry, then you know just how competitive and challenging it can be to stand out and drive sales. But fear not, because in this comprehensive guide, we will equip you with the knowledge and strategies you need to take your sales game to the next level and achieve extraordinary results. Whether you're a seasoned professional looking to refine your skills or a newbie eager to make your mark, we have got you covered. Get ready to unlock the secrets of boosting sales like never before, because with our proven techniques, your success as an independent sales agent is guaranteed. Let's dive in!

What is Payment Processing and Why is it Important?

Payment processing is an essential component of modern-day commerce, encompassing a range of crucial activities that occur when a customer seeks to utilize their credit card or other payment method to acquire goods or services from a business. As the backbone of financial transactions, this process involves myriad tasks, including validating the customer's identity, ensuring they possess adequate available funds, and ultimately executing the transaction in a secure manner, thereby seamlessly transferring the funds to the respective business. In order to become a payment provider and excel in this dynamic industry, it is imperative to gain a comprehensive understanding of the intricate mechanics involved in payment processing. By mastering the intricacies of verifying identities, managing funds securely, and facilitating seamless transactions, one can confidently establish themselves as a reliable and efficient payment provider.

In conclusion, payment processing has become an indispensable aspect of modern business operations, particularly in a world where customers increasingly rely on credit cards and digital payment methods. By enabling businesses to securely accept these forms of payment, this vital system not only ensures safe transactions but also reduces the costs associated with handling physical payments like cash or checks. Moreover, payment processing provides businesses with invaluable insights into customer payment preferences and behaviors, which can be leveraged to develop more effective marketing strategies and enhance overall customer experiences. For those interested in entering the field, becoming a credit card processing agent offers an exciting opportunity to contribute to the seamless operation of businesses and facilitate efficient financial transactions in today's digital landscape.

Strategies for Increasing Sales as an Independent Payment Processing Agent

As an independent payment processing agent, I firmly believe that the best way to skyrocket sales is through the establishment of a robust referral network. To achieve this, one must leverage existing relationships with customers and prospects, engaging with local business communities, and even consider establishing partnerships with organizations in other industries. By doing so, we can tap into a broader customer base and extend our reach beyond conventional boundaries. With utmost confidence in our abilities, we can continue to expand and excel in the world of payment processing, ultimately becoming the best ISO agent program in the industry.

In order to maximize success in the payment processing industry, merchant sales representatives must not only establish a robust referral network but also focus on creating impactful marketing materials that directly appeal to potential clients. A key aspect of this involves the development of an effective website or blog that showcases the company's expertise and highlights the benefits of their payment processing services. By creating informative and engaging content that educates customers about the intricacies and advantages of payment processing, merchant sales representatives can establish trust and credibility with potential clients. Furthermore, employing digital marketing strategies such as search engine optimization (SEO) and targeted paid advertising can help ensure that the marketing materials reach their intended audience. By confidently implementing these marketing approaches, merchant sales representatives can attract a steady stream of clients in need of reliable payment processing services.

All in all, when it comes to payment processing partnerships, establishing a reliable customer service system is crucial for ensuring client satisfaction and garnering positive recommendations. By promptly responding to customer inquiries, implementing a rewards program for loyal patrons, and offering occasional discounts or promotions on selected services, businesses can create a positive customer experience that fosters loyalty and trust. This not only enhances the overall reputation of the payment processing partnerships, but also increases the likelihood of attracting new customers through the power of positive word-of-mouth. An efficient customer service system not only resolves any issues or concerns promptly but also goes the extra mile to provide exceptional service, making clients feel valued and appreciated. By focusing on building strong relationships with customers through a reliable customer service system, businesses can secure their position in the payment processing industry and continue to thrive in this competitive market.

Building Relationships with Business Clients

When building relationships with business clients in the field of payment processing, it is imperative to prioritize their needs and provide comprehensive solutions. One crucial aspect is to ensure that clients' payment processing needs are met effectively. This involves offering reliable and secure services that not only streamline the payment process but also instill confidence in both the business and their customers. By becoming a registered Independent Sales Organization (ISO), businesses can gain credibility and access a plethora of tools and resources. These resources enable them to provide top-notch payment processing services, making transactions seamless and secure. Becoming a registered ISO demonstrates a high level of professionalism and expertise in the payment processing industry, establishing trust with clients and creating long-lasting relationships.

Thereafter, by incorporating features such as automated payments and real-time reporting into the payment processing system, businesses can experience a significant boost in efficiency and productivity. With automated payments, transactions are executed seamlessly, eliminating the need for manual intervention and reducing the potential for human error. Additionally, real-time reporting provides businesses with instant access to vital financial data, allowing them to make informed decisions promptly. As a credit card processing agent, understanding the importance of these features and being able to effectively communicate the benefits to clients sets the stage for success. By confidently offering these streamlined payment solutions, businesses can not only enhance their own operations but also provide their customers with a seamless and convenient payment experience.

Differentiating Yourself from the Competition

To become a successful payment processor, it is crucial to distinguish ourselves from the competition. Our ability to stand out lies in emphasizing our exceptional competitive advantages that set us apart. One key advantage is our secure payment systems, which not only ensure the confidentiality of sensitive information but also protect our customers from potential fraudulent activities. Furthermore, our commitment to providing fast transaction speeds enables our clients to seamlessly conduct business, saving them valuable time and resources. By offering low costs for our customers, we demonstrate our dedication to their success by enabling them to maximize their profits. Additionally, our comprehensive customer service sets us apart from competitors, as we prioritize building strong relationships with our clients and ensuring their satisfaction throughout the payment process. With these remarkable advantages in mind, we confidently position ourselves as leaders in the payment processing industry, committed to delivering reliable, secure, and efficient services to our valued customers.

At our company, we go beyond just selling payment processing solutions. We understand the importance of convenience for our customers, and that's why we make it a priority to highlight the convenience of our services. Our payment processing solutions not only ensure seamless transactions but also provide a sense of reliability that surpasses those offered by other companies. We take pride in being a trusted and reliable payment gateway agent, offering secure and efficient payment solutions to our valued customers. With our advanced technology and expertise in the field, we confidently assure our clients that their payments will be processed seamlessly and without any glitches.

Again, our ability to leverage our technology and expertise in the field of payment processing allows us to offer customers a superior experience compared to other providers. By incorporating state-of-the-art point-of-sale systems, we can streamline transactions, increase efficiency, and enhance overall customer satisfaction. With our competitive edge in the market, we are confident that we can not only meet but exceed the expectations of our customers. We understand that how to sell point-of-sale systems is crucial, and by offering an exceptional experience, we firmly believe that we can become the go-to choice for businesses in need of payment processing solutions. With our commitment to innovation, exceptional customer service, and unmatched technological capabilities, we are poised to lead the industry and revolutionize the way businesses handle their payments.

Negotiating Tactics to Increase Your Revenue Share

When it comes to payment processing, one surefire strategy to boost your revenue share is by skillfully negotiating better terms. By taking the initiative in these discussions, you can secure lower processing fees, more advantageous rates on refunds and chargebacks, or even expedite the payout process. The power lies in your hands to shape the agreement to your advantage. Considering the overall challenges that come with selling credit card processing, it is crucial to harness your confidence and leverage the potential benefits that negotiation brings. While this task may seem daunting at first, with a solid understanding of your business needs and industry standards, you can confidently approach the negotiating table and secure a payment processing agreement that significantly improves your profitability.

When negotiating for better terms in payment processing, it is essential to consider the type of payment you are accepting. Different payment options can have varying fees associated with them, impacting your profitability. For instance, credit card payments commonly come with higher processing fees compared to alternatives like ACH transfers or PayPal payments. Therefore, understanding how much money you can make selling credit card processing becomes crucial in obtaining favorable terms for your business. By recognizing the potential differences in fees and being confident in your knowledge of the payment processing landscape, you can negotiate better agreements that optimize your earnings.

Moreover, having a thorough understanding of industry standards and acceptable ranges for payment processing fees and terms is crucial when it comes to negotiating with providers and securing the best deal for your business. By being familiar with these industry standards, you can confidently approach merchant services partnerships, knowing exactly what you are entitled to and what is considered fair. This knowledge empowers you to assertively negotiate terms that align with your business goals and profitability. Ultimately, by staying well-informed and proactive in your approach to payment processing, you can ensure that your business benefits from competitive rates and favorable terms, helping you maximize revenue and maintain a strong financial foundation.

Leveraging Social Media to Promote Your Services

To successfully sell point of sale systems and maximize your payment processing services through social media, it is crucial to prioritize building brand awareness. This can be achieved by authentically engaging with potential customers and creating compelling content that resonates with them. By leveraging the power of social media platforms, you have immense opportunities to reach your target audience and capture their attention. Engaging with potential customers involves actively participating in discussions, responding to inquiries, and addressing any concerns they may have about your payment processing services. Additionally, crafting informative and engaging content that emphasizes the benefits and features of your point of sale systems will attract potential customers and build trust in your brand's expertise. By consistently providing valuable information and showcasing your industry knowledge, you establish yourself as a reputable provider in the payment processing sector. With a confident tone, you can confidently assert that embracing social media as a means to promote your payment processing services will undoubtedly enhance your brand awareness and ultimately drive sales in selling point of sale systems.

Finally, once the brand awareness is established and your reputation as a reliable payment processing provider is solidified, the next step is to utilize the immense reach of social media channels such as Facebook, Twitter, and Instagram. By strategically utilizing these platforms, you can effectively spread the word about your top-notch services, including selling POS systems, to a wider audience. The power of social media lies in its ability to connect millions of potential customers, enabling you to not only promote your offerings but also engage with your target market directly. With a confident approach, you can captivate their attention, build trust, and ultimately drive more customers to make use of your exceptional payment processing services.

Wrapping up

In conclusion, armed with the knowledge and strategies outlined in this comprehensive guide, you are now fully equipped to conquer the competitive world of the payment processing services industry. With our proven techniques, you can confidently set yourself apart and drive extraordinary sales results. Whether you're a seasoned professional or a newbie eager to make your mark, success as an merchant processing agent is within reach. So, let's dive in and unlock the secrets of boosting sales like never before. The stage is set for your unparalleled success – go out there and make it happen!

White Label ISO Program

How to Leverage White-Label Payment Solutions for Exponential Growth in Your Merchant Services ISO

Are you looking for ways to enhance your business, attract more clients, and increase your revenue? Well, you're in the right place! White-label payment solutions offer a powerful tool for ISOs to expand their services and tap into new markets with confidence. In this post, we will explore the various benefits of adopting white-label payment solutions and guide you through the steps to successfully implement them in your business. Get ready to take your merchant services ISO to new heights and propel your growth to unprecedented levels. Let's dive in!

Introducing White Label Payment Solutions 

Introducing white label payment solutions is an exceptional strategy to empower your customers by simplifying their payment processing needs. As a single point of entry, this innovative solution offers utmost convenience to customers, making their transactions hassle-free. Furthermore, white label payment solutions provide a diverse range of payment options, perfectly suited to the unique requirements of individual customers. With these tailored services at their fingertips, customers can confidently choose the option that best suits their preferences. By embracing white label payment processing solutions, you are not only meeting the demands of your customers but also solidifying your position as a trusted and forward-thinking business in the realm of payment processing.

Also, white label payment processing solutions empower businesses with the tools and capabilities to become credit card processors themselves. By utilizing these solutions, businesses can easily navigate the complex world of payment processing and offer a seamless experience to their customers. The streamlined customer data management and security features provided by white label payment solutions ensure that businesses can handle sensitive customer information with confidence, without compromising on data protection. Leveraging cutting-edge technologies like tokenization, these solutions strengthen the barriers against potential cyber threats, further solidifying the trust customers place in the business. With white label payment solutions, businesses gain the ability to become credit card processors while enhancing customer data security and maintaining a strong competitive edge in the market.

Benefits of Leveraging White Label Payment Solutions 

Leveraging white label credit card processing solutions is a game-changer for businesses in the competitive world of merchant services ISO. With this approach, businesses have the power to create a custom-branded payment experience that sets them apart from the competition. By offering an enhanced level of convenience and service, businesses can boost customer satisfaction and loyalty. This means that customers can enjoy a seamless payment process that aligns perfectly with the business's brand and values. The confidence gained from such a solution can be invaluable in building a strong reputation and attracting new customers. With white label payment processing, businesses can confidently present their brand and provide an exceptional payment experience, making it an essential tool in the realm of merchant services ISO.

In conclusion, white label payment processing offers businesses a convenient and efficient way to handle their payment transactions. By utilizing a pre-built technology that has been thoroughly tested and approved, companies can save valuable time and resources that would otherwise be spent on building the payment system from scratch. This not only eliminates the need for extensive development efforts but also ensures a reliable and secure payment solution for their customers. With the time and resources saved, businesses can instead focus on enhancing other aspects of their operations, such as marketing strategies or customer support. Therefore, by incorporating a white label payment solution into their business model, companies gain a competitive edge in the market and provide an enhanced experience for their customers. If you are looking to streamline your payment process and optimize your merchant services, embracing white label payment processing is undoubtedly the smart choice.

What to Look for When Choosing a White Label Payment Processor 

When it comes to selling payment processing services, the choice of a white label payment processor is of utmost importance. In order to ensure a successful and trustworthy partnership, it is crucial to select a processor that offers secure and reliable processing solutions. The processor should prioritize the security of your data by implementing robust encryption measures. Additionally, round-the-clock customer support should be available to address any concerns or issues that may arise. Being PCI compliant is also a key factor to look for, as this certification guarantees adherence to industry standards and regulations. By carefully considering these factors, you can confidently choose a white label payment processor that will meet your business needs and provide your customers with a seamless payment experience.

When it comes to white label payment processing, it is crucial to consider various factors to ensure the success of your business. Apart from the advantages of branding and customization, you should also focus on finding a processor that aligns with your specific needs. As part of this process, it is essential to examine the cost of the processor's services and their accepted payment methods. By doing so, you can ensure that the pricing is competitive and that the payment options offered are flexible enough to cater to your customers' preferences. Additionally, it is important to look for a processor that provides a wide range of features aimed at streamlining payments within your organization. These features could include advanced analytics, fraud prevention tools, and easy-to-use integrations. By taking all of these factors into account, you can confidently choose a white label payment processor that not only meets your needs but also allows you to effectively sell merchant services and drive the growth of your business.

Again, when considering white label payment services, it is crucial to thoroughly evaluate the customer service and technical support provided by the processor. This aspect becomes particularly vital if one intends to utilize the processor for high-volume transactions or on a regular basis. By ensuring that the chosen processor offers prompt response times and is capable of assisting with any technical issues that may arise, merchants can have the confidence and peace of mind needed to efficiently operate their businesses. The provision of exceptional customer service and reliable technical support is indicative of a trusted white label payment processor that can effectively meet the needs and demands of merchants.

Becoming a White Label Reseller 

Becoming a white label payments reseller presents businesses with an exciting array of lucrative opportunities. By seamlessly selling payment processing services under their own brand, businesses can effortlessly tap into new revenue streams and broaden their customer base. This venture not only allows businesses to bolster their bottom line but also enables them to provide added value to their existing customers. The ability to offer payment processing services in their own name instills confidence and trust in clients, elevating the overall customer experience and solidifying their position as a trusted provider in the industry. Embracing the white label payment processing model not only promises significant financial rewards but also positions businesses as leaders, poised to seize the many advantages this industry has to offer.

Becoming a reseller in the realm of white label payment processing requires businesses to carefully select the most suitable merchant services ISO that caters to their specific needs and budgetary requirements. The choice of a white label payment processor is crucial, and businesses should not only focus on the fees associated with each processor but also the range of services they offer, including fraud protection and customer support. By diligently considering these factors, businesses can confidently select a white label credit card processor that optimizes their reselling capabilities in the merchant services industry.

Additionally, when selecting a white label payment processor, businesses must prioritize compliance with all applicable financial regulations and laws in their jurisdiction to guarantee legal operations. This is crucial for ensuring that the white label payment solutions they offer to their customers meet the necessary standards and adhere to industry regulations. By taking the necessary steps to ensure compliance, businesses can confidently provide their clients with trustworthy and secure payment processing services while mitigating the risk of legal repercussions. Operating within legal boundaries is not only essential for maintaining a positive reputation in the market but also for building long-term and successful partnerships with merchants who rely on reliable and compliant white label payment solutions.

Merchant Onboarding and Support Considerations 

When it comes to white label payment processing, the rapid onboarding of merchants and the availability of essential support are absolutely crucial. The success of selling payment processing services heavily relies on the provider's ability to quickly and efficiently integrate new merchants into their system. This ensures that businesses can start accepting payments seamlessly and without any unnecessary delays. Furthermore, the provider must offer comprehensive support to merchants, addressing any inquiries or concerns they might have, and providing them with the tools and resources needed for a smooth payment processing experience. Without these essential components, the effectiveness of selling payment processing services would be greatly compromised. However, with a reliable white label payment processing solution that prioritizes fast onboarding and robust support, businesses can confidently offer payment processing services to their customers, knowing that they have a strong foundation to build upon.

All in all, white label payment solutions are an essential tool for businesses in today's fast-paced and competitive market. Their customizable nature allows companies to create a seamless and branded payment experience for their customers, giving them a sense of trust and loyalty. This is especially crucial when it comes to merchant disputes, as these situations require a swift and knowledgeable response from the payment processor to ensure customer satisfaction. By utilizing white label payment processing, businesses can guarantee that any issues that arise are handled efficiently and effectively, further enhancing the overall customer experience. With its proven track record and ability to adapt to specific business needs, white label payment solutions are undoubtedly the go-to choice for companies seeking a reliable and professional payment processing service.

Reaping the Rewards of Utilizing White Label Payment Solutions

Utilizing white label payment solutions for selling merchant services is an incredibly efficient and effective approach. With these solutions, businesses can easily tap into the benefits of payment processing without the need for extensive development and testing. By taking advantage of a pre-built platform that has already been rigorously tested and certified for use, companies can confidently offer their customers seamless, secure, and reliable payment processing services. White label payment solutions provide a convenient and hassle-free route to quickly establish a competitive edge in the market, allowing businesses to focus on building their brand and expanding their customer base.

White label credit card processing is a game-changer for businesses looking to efficiently accept payments. With its seamless setup, it allows businesses to start accepting payments in no time. But that's not all, it offers an extensive range of features that can greatly benefit businesses in the long run. These features are designed to help save time and money, two invaluable resources in the business world. Additionally, white label payment processing is particularly advantageous for merchant services ISOs, allowing them to provide their clients with tailored payment solutions under their own brand. With such convenience and versatility, white label payment processing confidently revolutionizes the way businesses handle transactions, making it an ideal choice for any forward-thinking organization.

However, when it comes to selling payment processing services, these features become even more crucial. The ability to offer secure data storage ensures that sensitive customer information is protected, building trust and credibility with clients. Customizable checkout experiences allow businesses to tailor the payment process to their branding, creating a seamless and consistent user experience. Fraud protection measures provide an added layer of security, safeguarding both merchants and customers from potential fraudulent activities. Additionally, the quick integration with existing systems allows for a smooth transition and minimizes downtime, ultimately maximizing efficiency and reducing any disruptions to business operations. In conclusion, by providing these comprehensive features, white label payment processing services not only make it easier to accept payments quickly but also ensure the highest level of security and reliability, empowering businesses to confidently offer top-notch payment solutions to their clientele.

Wrapping up

In conclusion, leveraging white-label payment solutions is a game-changer for Merchant Services ISOs who are looking to achieve exponential growth. By adopting these solutions, you can enhance your business, attract more clients, and increase your revenue with confidence. The benefits are vast, from expanding your services to tapping into new markets. With the steps we have outlined, you can successfully implement white-label payment solutions in your business and propel your growth to unprecedented levels. Get ready to take your merchant services ISO to new heights and watch as your business flourishes. The future is bright, and with white-label payment solutions, success is within reach. So dive in, seize the opportunity, and elevate your business to the next level.

    ©2023 Shaw Merchant Group is a registered DBA of EPX, a registered ISO of BMO Harris Bank N.A., Chicago, IL, Fresno First Bank, Fresno, CA, and Citizens Bank N.A., Providence, RI.